Privacy Policy
Last updated: November 2026
1. Information we collect
When you use UnlockHub to unlock content, we collect the minimum information needed to operate the service: a session identifier, your IP address, country, and basic device/browser information, and the access key generated for you. If you contact us, we store the details you submit.
2. How we use your information
We use this information to operate the unlock flow, verify offer completion with our partner providers, prevent abuse and replay attacks, generate and deliver access keys, and improve the service through aggregated analytics. We do not sell your personal information.
3. Offer providers
Completing an offer is handled by third-party offer providers. When you continue to an offerwall, your session may be shared with that provider solely to attribute and verify completion. Each provider operates under its own privacy policy.
4. Data retention
Session and audit records are retained as long as necessary for the security and operation of the service. Access keys are stored until the associated session is no longer needed for delivery and support.
5. Your choices
You may stop using the service at any time. To have the data associated with your sessions erased, follow the data deletion page: it sets out exactly what is deleted, and what has to be kept as a payment record. data deletion page.
6. Security and certifications
The controls SOC 2 and ISO 27001 ask for are largely in place: production credentials are held in a secret store rather than in the repository, traffic is encrypted in transit, customer data sits in a managed database that encrypts it at rest and takes its own backups, and access to the systems holding that data is limited to the people who run the service. We are working towards an independent SOC 2 report and ISO 27001 certification, and will publish both when they are issued.
7. Contact
If you have questions about this policy, please reach out through the Contact page.